Thursday, February 7, 2008

Tivo Billing Headaches . . .

Since adding the second tivo to my account, I have been enjoying the multitivo discount for the past 2 years. Imagine my "delight" in discovering the fact that I have been billed the full 12.95 instead of the 6.95 it should have been.

I called tech support and was transfered to the accounting department. Kim, politely listened to my complaint, and after doing some checking, responded:

I do not know why it is being billed at 12.95 it should be billed at 6.95. I donot understand why it happened. All that I can do is reauthorize the tivo on your account for 9.95 a month.

Imagine my dismay! I asked if there was someone that she could transfer me to that could "fix" it. And she responded, no. I further explained that I wasn't aware that the multitivo discount had a time limit, and also the fact that I was not notified of the change of the amount billed. I then asked to be transfered to retentions.

She promptly asked me to please hold to see what she could do.

She came back and told me that she escalated it and that I would see it corrected on the next billing cycle.

Tivo . . . Come on! Whats going on?

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