Thursday, February 21, 2008

Newsflash: First experience with microsoft support

The final piece has fell into place! I just had my first and last experience with microsoft, one on one.

Tonight I decided to utilize a little dvd that was included with my laptop. It is called:

Windows Upgrade Anytime

I opened the case, and followed the instructions:

1. click on "Windows Upgrade Anytime" on the start menu
2. Follow the online order process
3. Use the disk that I have to upgrade my computer to unlock its true inner power!

Here is a screen shot:

I went through the order process, and was told that the product was backordered!

I then called microsoft tech support.

I was pleasantly told that "Windows Marketplace" was who I needed to talk to and that they could sort out my trouble. Their number is 866-441-1525.

According to Window Marketplace, I bought the upgrade from someone else. Not them! They told me that I needed to call the "Windows Anytime Upgrade Store" at 877-666-2296.

Guess what the WAU Store told me! They told me that I didn't purchase the order from them either. I was getting alittle ticked. The kind lady gave me the phone number to "Microsoft" since I apparently ordered the upgrade from them. Their phone number was: 888-285-6272.

Finally I was getting somewhere, after an hour on the phone! Upon giving my order number, They informed me that it will not show up in their system for 24 hours. I informed the poor fellow that I would like to cancel the order and just go down to the local Bestbuy and purchase a windows vista home premium upgrade. He informed me that he couldn't do anything until it showed up in their system, and that even then they can't cancel orders. I then asked him if I needed to contact my credit card company, and he then told me that he would check further to see what he could do. He finally came back and told me that he could cancel the order tommorrow after the order shows up.

I have now decided: I will never purchase another Microsoft product again. And this is why:

The company is a jerk. They have absolutley no idea of competent practices. I believe they have good support personel that are handicapped by poor business practices and systems. I get the feeling they are using beta versions of their operating systems on their own pcs. Microsoft is disconnected from the real world.

Only after a psychological evaluation from my wife, will I possibly go out in a few minutes to purchase the upgrade at Bestbuy. Then that will be the last Microsoft purchase.

Hello Apple! Here I come!

1 comment:

Mark Rickert said...

Wow. Congratulations on the decision.

To quote Steve Jobs on Leopard:
"Basic version, $129. Premium version, $129. Business version, $129. Enterprise version $129. Ultimate version, $129"